CEOs think businesses will emerge from the pandemic “using more contract workers and fewer permanent staff,” and videoconferencing will replace much business travel, reported the Conference Board Thursday. It canvassed more than 1,300 CEOs globally, finding only 47% predicting pre-COVID-19 revenue levels return sometime in 2021. Chief executives think the crisis “will compel them to accelerate their digital transformation plans and rethink their business models” but don’t see an urgent need to restructure their supply chains, it said. Flexible work schedules will the biggest change emerging from the pandemic, it said. Permanently increasing the number of employees who can work remotely will be the second biggest.

Despite being locked out of the U.S. market due to government restrictions, Huawei became the leading global smartphone vendor in Q2, the first quarter in nine years that a company other than Samsung or Apple led, reported Canalys Thursday. The Chinese tech manufacturer shipped 55.8 million devices, down 5% year on year, overtaking second-place Samsung, whose 53.7 million smartphone shipments plummeted 30%. China has “emerged strongest from the coronavirus pandemic, with factories reopened, economic development continuing and tight controls on new outbreaks,” said the research firm. Analyst Ben Stanton attributed results to COVID-19, saying Huawei took “full advantage of the Chinese economic recovery to reignite its smartphone business.” Samsung has less than 1% share in China, while its core markets -- Brazil, India, the U.S. and Europe -- were hit by the coronavirus. It will be hard for Huawei to maintain its lead long term, said analyst Mo Jia, because major channel partners in key regions, such as Europe, are “increasingly wary” of carrying Huawei devices; they're taking on fewer models and bringing in new brands “to reduce risk.” Strength in China alone “will not be enough to sustain Huawei at the top.”

PayPal rode the pandemic’s e-commerce spike to its “strongest quarter” since eBay spun it off as an independent public company five years ago, said CEO Dan Schulman on a Q2 investor call Wednesday evening. “Merchants are embracing a digital-first strategy, and these trends have fueled the rapid rise of digital payments. These are durable and meaningful tailwinds.” Q2 transactions grew 26% to 3.7 billion, “rivaling the volumes that we usually experience during the five days between Thanksgiving and Cyber Monday,” said Schulman. PayPal added 21.3 million new customers, a 140% increase from the 2019 quarter, he said. “Net new actives” in Q2 exceeded the number of new customers added in all of 2016, he said. PayPal ended the quarter with 346 million active accounts, he said. “Given our momentum, I believe that we will add approximately 70 million net new actives this year.” PayPal is seeing “a tremendous amount of new cohorts coming in that have never used e-commerce before,” he said. Seniors are “the fastest-growing segment of net new actives,” he said. The stock closed 4.3% higher Thursday at $192.51.

Best Buy CEO Corie Barry sidestepped our questions during her Northern Virginia Technology Council video chat Wednesday (see report, July 30 issue) about how the pandemic was affecting consumer demand for more discretionary tech products like premium TVs. “We haven’t talked about that publicly,” she said. “About a trillion dollars of spend” last year went to sporting events, movies, cruises and vacations, she said. “A minuscule amount of that is being spent right now. Spending is moving into other buckets because of the way we are living our lives. I just think the idea of what might be discretionary and not will evolve over time because we’re living our lives in a way that is completely unique to anything that has come before.”

Some 83% of consumers who use such services had their most recent telehealth visit at least partially paid by insurance, said Parks Associates Thursday. In the past 12 months, 41% of U.S. broadband households used a telehealth service, nearly tripling year over year, it said. The pandemic pushed virtual solutions “to the forefront of healthcare,” said President Elizabeth Parks: Sweeping regulatory changes and changing consumer preferences on remote vs. in-person care created “an enormous shift."

A record-high 71% of U.S. homes were using content streaming or download services when canvassed July 24-26, said CTA Thursday. Nearly one in 10 booked telehealth appointments or other online health services, it said: “Different types of streaming and download services remain a primary way for households to stay entertained during the COVID-19 pandemic, especially as some live sports return to TV, notable new albums drop and exciting video games release.”

Qualcomm is leaving unchanged its pre-COVID forecast that smartphone OEMs will ship 175 million to 225 million 5G handsets this year, said CEO Steve Mollenkopf on a Q2 call Wednesday. Launches across all regions “remain on track,” but “we expect some minor changes to the launch timing and sell-through of certain devices,” said Chief Financial Officer Akash Palkhiwala. A "few regions” are experiencing “minor delays” in network deployments, said Mollenkopf. Stay-at-home mandates “highlight the critical role” broadband plays, he noted: The “mission” to deploy “breakthrough wireless technologies like 5G has been reinforced and amplified.” The stock closed 15.2% higher Thursday at $107.19. Global smartphone shipments declined by about 21% in Q2, said Mollenkopf. He's encouraged Chinese smartphone demand recovered “month over month” in Q2 after the “sharp decrease” in Q1 “coinciding with COVID-19 restrictions,” he said. “This provides a basis to model rest-of-world handset demand trends.” Without that rebound, Q2 smartphone demand would have been down 30%, he said. Nearly three-quarters of new smartphone models introduced this year in China are 5G, said President Cristiano Amon: China is poised for “broad penetration."

COVID-19 has been a mixed bag for Spotify. Monthly active users in Q2 grew 29% year on year to 299 million, at the top end of guidance, said Wednesday's shareholder letter. Ad revenue fell to $154 million from $194 million. Revenue rose to $2.22 billion vs. $2.17 billion. Quarter to date through May, ad-supported sales fell 25% vs. 2019, said CEO Daniel Ek on a call: “Big declines” were due to the COVID-19 pandemic but improved to 12% lower in June. Pandemic-related softness in April and May, including payment failures by Premium users in Latin America and emerging regions, were offset by strength in North America and other areas. Struggling regions rebounded in June, with increased reactivations and slower churn. Overall listening hours in June returned to previous levels, Spotify said. Consumption trends by platform “are beginning to normalize,” with in-car listening at the end of Q2 less than 10% below pre-COVID-19 levels; they sank as far as 50% year on year in April. Spotify stock has jumped about 70% since the company signed comedian Joe Rogan to an exclusive podcast deal in mid-May, noted Pivotal Research Group's Jeffrey Wlodarczak in a Wednesday investor note. The analyst attributed the spike to “hope that Spotify can eventually become” like Netflix with “exclusive podcast content helping to drive higher subscriber growth, lower subscriber churn, increased engagement, greater ability to move consumers from the free funnel to premium and eventually reverse negative ARPU [average revenue per user] trends.”

Imax plans to have 1,400 screens in 70 markets open by August for Christopher Nolan’s blockbuster Tenet, said CEO Rich Gelfond Tuesday on a Q2 call. After three delays due to COVID-19, Warner Bros. said also Tuesday the movie will release in Canada, Europe and Asia Aug. 26 and in limited U.S. theaters Sept. 3. “The rising infection rate in the U.S. and other markets stands in stark contrast to the opening of large international markets, where we derive over 70% of our revenue,” said Gelfond: “The U.S. presents a unique challenge for industry that is accustomed to global releases.” Staggered releases by country are “the next best thing,” he said. “We should expect some temporary setbacks in some markets.” In July, some 624 Imax screens were open, 40% of the company’s global 1,500-theater network; 10% of North America’s 400 Imax theaters are open, primarily in Canada. Masks are “absolutely critical” in theaters, said Gelfond. Social distancing capacity constraints and traffic flow can be managed effectively, show times can be staggered and food prep can be visible or food can be prepackaged, he said. Gelfond predicts the market will move toward premium experiences and blockbusters. On Imax's concern about narrowing theatrical windows -- after AMC's and Universal’s announcement Tuesday giving AMC 17 days of theatrical exclusivity for releases before going to premium VOD -- Gelfond said he sees little impact. With AMC potentially sharing in streaming revenue, “we have to wait to hear what other exhibitors say, what that means,” said Gelfond. Noting Universal doesn’t have a big movie coming out in North America until 2021, “we all have to take a breath,” said the executive. Imax revenue plunged 92% year on year in Q2 to $8.9 million. Shares closed down 10.7% Wednesday at $11.22.

Oklahoma’s USF administrator will extend temporary emergency funding for increased bandwidth at schools, libraries and healthcare facilities through Dec. 31, Oklahoma Corporation Commission Public Utility Division Director Brandy Wreath wrote stakeholders Tuesday. The COVID-19 support was to end Sept. 30.