Lumen: Minn. PUC Should Reconsider Order in Service-Quality Probe

Lumen’s CenturyLink asked the Minnesota Public Utilities Commission to reconsider an order finding that the telecom company violated Minnesota service quality rules. Earlier this year, the Minnesota PUC decided that the company must quickly rehabilitate its network statewide (see 2406200036). The company on Friday filed a petition for rehearing, reconsideration and clarification (docket C-20-432). Lumen said the order contained legal errors and the record did not support many of its findings. However, the carrier said it “appreciates” service quality concerns about plain old telephone services and proposed an improvement plan. Adopting the plan, rather than leaving in place the order, “would allow all parties and the Commission to move forward to ensure the provision of safe and adequate telephone service in Minnesota, while also furthering the State’s ambitious broadband service goals.”