FCC Addressing Suicide Lifeline and 100% HAC Rules at Oct. 17 Meeting

The FCC will take on two consumer issues at the commissioners' Oct. 17 open meeting: the georouting of calls to the 988 Suicide & Crisis Lifeline and rules requiring all wireless handsets to be hearing-aid compatible, FCC Chairwoman Jessica Rosenworcel said Wednesday. The meeting is the last before the Nov. 5 elections. Drafts will be posted on Thursday. A draft order would require all U.S. wireless carriers to implement georouting within 30 days of the effective date of the rule for nationwide providers and 24 months after the effective date for smaller ones, said a news release. Telecom trade groups have asserted carriers are voluntarily implementing 988 georouting and the agency doesn't need to mandate it (see 2407300050). The release refers to two carriers, which the FCC confirms are Verizon and T-Mobile. “Last week, our country’s largest wireless carriers began phasing out the old system of routing 988 calls, which was based on the area code and prefix of your phone number, regardless of your actual location,” Rosenworcel said: “They are replacing it with a system that uses so-called ‘georouting’ technology to make sure wireless 988 callers are connected with counselors in their local community.” Some 80% of calls to the 988 Lifeline "are done through wireless phones, and many people have phone numbers with different area codes from where they live, work or visit,” said Ulf Ewaldsson, T-Mobile president-technology. “Georouting ensures that those seeking help will reach the available crisis center nearest their location for support. It’s about making sure help is there when and where it’s needed most.” The FCC sought comment in a December NPRM (see 2312130019) on how to implement a 100% HAC standard. While the wireless industry largely supported recommendations in the NPRM, groups representing the deaf and hard of hearing urged tweaks (see 2402270066). “We’re making smartphones more accessible to consumers with hearing loss,” Rosenworcel said. “After a reasonable phase-in period, the 48 million Americans with hearing loss will be able to choose among that same mobile phone models that are available to all consumers,” she said. Commissioners will also consider an adjudicatory matter from the Media Bureau. Such items are released at the meeting after they are approved.