AT&T and CTIA Warn of Growing Complaints From Political Texting

AT&T advised the FCC that while it’s making progress curbing unwanted texts to its customers, political messages remain a significant consumer complaint. While political messages are only about 7% of AT&T messaging traffic, they’re responsible for 60% of complaints, the carrier said in a meeting with Consumer and Governmental Affairs Bureau staff. In April, “the #1, #2, #4, #6 and #7 most consumer complaints originated from just one Presidential candidate, and the top eleven [10-digit long code] phone numbers -- and 74 of the top 100 telephone numbers -- reported by AT&T’s own customers belonged to political texting” campaigns, a filing Wednesday in docket 21-402 said. The filing doesn’t identify the candidate and an AT&T spokesperson declined further comment. AT&T said it has become easier to use its technology on Apple and Android operating systems to make a complaint. With technological upgrades, the carrier “is blocking fewer texts” but sees “fewer suspicious texts forwarded to us by our customers.” AT&T said last year it blocked more than 9.3 billion spam and scam messages. CTIA in May launched a political texting website, which urges campaigns to use text messages “to reach voters in a responsible manner.” More than 80% of consumers “express frustration with receiving unsolicited political messages, and that feeling is growing even stronger with each election cycle -- up 20% from 2020,” CTIA said: “A recent survey also confirmed what consumers say every day -- spam is spam, whether it’s an unwanted text from a bank, a concert promoter, or a campaign.”