Advocates Urge FCC Action on IP Captioned Telephone Service Petition

Consumer advocates urged the FCC to act on a petition filed last month about using communication assistants (CA) in IP captioned telephone services (see 2406030062). The Hearing Loss Association of America, National Association for the Deaf and TDIforAccess noted in a letter Tuesday (docket 03-123) that automatic speech recognition (ASR) technology doesn't always correctly process speech with "accents, dialects, or patterns that deviate from standard American English." Without performance or accuracy standards for ASR systems used by IP CTS providers, there is "no way of knowing if the ASR systems that are being used to transcribe calls" are "more or less accurate" than calls a CA transcribes, the groups warned.