Mass. Suffers 911 Outage; Outside States Get Wireless Alerts

The FCC and Massachusetts will probe a 911 outage reported around the state that lasted at least two hours Tuesday afternoon. Meanwhile, the Maine Department of Public Safety said the Federal Emergency Management Agency (FEMA) is checking why people in Maine and other states received wireless emergency alerts (WEA) about the Massachusetts incident. The FCC is "looking into what occurred" in Massachusetts and "the reports concerning WEA," a commission spokesperson said. A Massachusetts Executive Office of Public Safety and Security spokesperson said in a statement just before 4 p.m. that the 911 system was restored. The office sent its first alert about the problem at 2:22 p.m. It said that the state 911 department is “aware of a disruption ... and is investigating the cause.” The state advised residents facing an emergency to call local police departments’ direct lines. “We will provide further information as it becomes available.” Multiple local public safety agencies alerted the public via social media about the problems calling 911. “The current 911 system is down statewide,” the Boston Fire Department posted on X at 1:55 p.m. The Brockton Fire Department posted “Major 911 outage in Massachusetts” at 1:41 p.m. on the same platform. People in other states said they received wireless emergency alerts about the Massachusetts outage, including a Comm Daily reporter with a Virginia area code. The same Virginia-based reporter later received another WEA that said Maine's 911 system was fully operational and to disregard the emergency alert from another state. The Massachusetts "alert was sent to other surrounding states in error and is being investigated by FEMA," the Maine Public Safety Department said in a statement. "Maine 911 is up and running." FEMA declined to comment.