CWA Slams Frontier Customer Service, Employee Practices

Frontier Communications operates “nationally in a ‘one-size fits all’ manner with no regard for state regulations or rules," Communications Workers of America (CWA) claimed in Tuesday comments at the Connecticut Public Utilities Regulatory Authority (PURA). PURA received comments from Frontier and the Office of Consumer Counsel in its service-quality investigation (docket 24-01-15) on Friday (see 2405200053). CWA raised concerns about job cuts, customer service issues and employee grievances during the past several years. “While there is currently a significant effort to deploy fiber … there has been much negligence as it relates to copper plant,” the union said: “The use of contract labor has created inferior service issues resulting in the need for second and follow-up visits by skilled technicians” and fewer job openings. PURA should “act swiftly to hold Frontier accountable to … Connecticut.”