Frontier Says It's Working on W.Va. 911 Redundancy

Don’t interpret the quiet to mean no work is being done on 911 redundancy, Frontier Communications said in a Friday letter to the West Virginia Public Service Commission. The carrier responded to the West Virginia E911 Council complaining in an April 8 letter that neither Frontier nor the West Virginia Department of Emergency Management has shown the council a feasible and affordable way to solve diversity and redundancy problems for the state’s 51 public safety answering points. The council urged the PSC to open a general investigation in response to its complaint in case 23-0921-T-C about 911 outages (see 2312070015). However, replying Friday, Frontier said its work with the department “is currently in the stages of proof of concept” and the department has asked the company to keep information confidential.