CPUC Seeks Data in Video Competition Act Rulemaking

State video franchise holders must submit data to the California Public Utilities Commission, including on previous and existing customer service standards and “information about material breaches” of those standards, Administrative Law Judge Margery Melvin ruled Thursday. The CPUC needs the information for a rulemaking (docket R.23-04-006) to consider changes to video franchise requirements under the state’s Digital Infrastructure and Video Competition Act (DIVCA). The rulemaking responds to a 2021 law that revised DIVCA to require the commission to adopt video and broadband customer service requirements and adjudicate customer complaints (see 2311300030). Data is due Feb. 12.