Conn. Regulator Seeks Probe of Frontier's Service Quality

Connecticut’s consumer counsel wants a probe of Frontier Communications' service quality, according to a Monday petition at the Public Utilities Regulatory Authority (PURA). The petition "provides documentary evidence from reports submitted by Frontier, reflecting failure to meet mandatory minimum standards relating to out-of-service repair and maintenance for extensive periods of time,” the consumer counsel said (docket 24-01-15). PURA should open “a contested case proceeding to investigate Frontier’s non-compliance with the specified quality of service standards and, thereafter, initiate a notice of violation proceeding to impose civil penalties and to issue appropriate orders to ensure compliance with the minimum standards as required by law,” it added. On average, across Connecticut, Frontier failed meeting an out-of-service repair standard in 44 months between January 2015 and July 2023, or about 46% of the time, the consumer counsel said. Frontier didn’t comply with a maintenance standard in 30 months, or about 31% of the time. The consumer counsel sought $10,000 in civil penalties per day of noncompliance. Frontier didn’t comment.