W.Va. 911 Centers Complain About Frontier; PSC Applauds Altice Progress

Frontier Communications must answer a complaint from the state’s E-911 Council, the West Virginia Public Service Commission said Wednesday. The council complained that 10 emergency call centers couldn’t receive 911 calls for nearly 10 hours during a three-day period last month, the PSC said. E-911 Council Executive Director Dean Meadows said Frontier has inadequate backup for times when vandalism or bad weather disables phone lines. The council has seen problems for the last two to three years, he said. “We’re really at our wit’s end about what ought to be done.” Frontier, which didn’t comment Thursday, must respond within 10 days, the PSC ordered Tuesday in docket 23-0921-T-C. On Monday, the PSC reported Altice improvements after the agency fined the company $2.2 million in February 2022 for service quality failures (see 2202090063). Customer complaints against Altice’s Optimum, formerly known as Suddenlink, dropped by more than half to 311 so far this year from 687 in 2022, the West Virginia PSC said. Chairman Charlotte Lane is pleased but will keep monitoring, she said. “Optimum’s attitude seems dramatically different from before.”