Colo. PUC Will Revisit Basic Emergency Service Outages

The Colorado Public Utilities Commission will seek clarity on its definition of “basic emergency service (BES) outage,” said a notice of proposed rulemaking Tuesday (docket 23R-0577T). The proceeding follows a more extensive 911 rulemaking in docket 22R-0122T, in which the PUC adopted rules for BES outages, the commission said. Since then, staff noticed that the state’s only BES provider, Lumen’s CenturyLink, construes what qualifies as a BES outage “differently than intended,” it said. “On numerous occasions, CenturyLink has argued in outage investigation responses that outages in facilities that service customers other than Public Safety Answering Point (PSAP) are originating service provider (OSP) outages, not BES outages, even if those outages also impact a PSAP and prevent the PSAP from being able to receive calls. CenturyLink has also argued … that if the company reroutes 9-1-1 calls to another, alternate PSAP, then no outage has occurred, since the calls are still being answered, even if they are not being answered by the PSAP originally intended to receive the call.” The disagreement affects other rules including on outage reporting and billing credits, the PUC said. The commission hopes that the fresh rulemaking will “remove any potential ambiguity contained in the relevant rules prior to taking any enforcement action,” it said. Comments are due Jan. 10, with replies due Jan. 19. Also, the PUC plans a virtual hearing Jan. 29 at 11:30 a.m. MST.