Class Action Seeks Lifetime ID Theft Services for Caesars Data Breach Victims

Caesars Entertainment failed to “properly secure” customers’ sensitive personally identifiable information (PII), including their names, driver’s license numbers and Social Security numbers, when cybercriminals gained access to its loyalty program database, and five days later when they “exfiltrated” the PII, alleged plaintiff Janet Jones’ class action Wednesday (docket 2:23-cv-01884) in U.S. District Court for Nevada in Las Vegas.

The complaint alleges Caesars failed to comply with industry standards to protect information systems that contain PII. Caesars confirmed around Sept. 7 that customer PII was exfiltrated from its computer systems, it said. “Based on Caesars’ statements to date, a wide variety of customer PII was implicated” in the data breach, it said.

As a “direct and proximate result” of Caesars’ failure “to implement and follow basic security procedures,” Jones’ PII and that of her putative class “is now in the hands of cybercriminals,” said the complaint. The California resident and the class members “are now at a significantly increased and certainly impending risk of fraud, identity theft, and similar forms of criminal mischief,” it said. That risk “may last for the rest of their lives,” it said.

Jones and the class members must now devote “substantially more time, energy, and money to protect themselves, to the extent possible, from these crimes,” said the class action. Jones, on behalf of herself and all others similarly situated, alleges claims for negligence, breach of implied contract and violations of the Nevada Consumer Fraud Act.

The complaint seeks damages and injunctive relief, including the adoption of “reasonably sufficient practices” to safeguard the PII that’s in Caesars’ custody. Those safeguards are needed to prevent incidents like the data breach from recurring in the future, said the complaint. It also wants the court to order Caesars to provide identity theft protective services to Jones and the class members for their lifetimes.