CX360 Talks 988 Reporting Requirements With FCC

The FCC should make originating service providers notify covered 988 service providers (CSP) of a 988 Lifeline outage, CX360 representatives told aides to Chairwoman Jessica Rosenworcel and Commissioner Geoffrey Starks, per docket 23-5 filings Monday. The voice and SMS-based information services firm also urged that CSPs should have to notify one another of an outage. CX360 said that with that information, it could understand better what's happening upstream and troubleshoot issues without having to contact a provider earlier in the call path. The company also argued against requiring all CSPs report outages affecting 988 to the FCC's network outage reporting system, as having entities not currently subject to NORS reporting obligations now have to do so "is both burdensome and inefficient." CX360 instead urged use of email and phone calls for CSPs to communicate 988 outages.