CPUC Asks if Service Quality Metrics Should Cover VoIP, Wireless

The California Public Utilities Commission seeks comment on a Communications Division staff report on outages, the agency said Monday. The commission asked if its service quality standards in General Order 133-D should apply to VoIP and wireless and if the CPUC’s penalty mechanism has been effective. Also, the CPUC seeks input on data sources used for the report. Comments are due May 18, replies June 2 (docket R.22-03-016). Industry previously bristled at the possibility of applying California service-quality metrics to VoIP and wireless (see 2301240058). Also Monday, the CPUC released its order instituting a rulemaking (docket R.23-04-006) for a video franchise rulemaking (see 2304070014).