Brokers May Request Additional Time for Employee Reporting Due to Technical Issues, CBP Says

CBP is aware that some customs brokers may need additional time to report their employees in the Modernized ACE Portal by the April 14 deadline due to technical issues, the agency said in a CSMS message. Some brokers have “encountered ACE technical issues tied to increased volume of employee reporting,” including “the inability to edit individual employee's information due to an 'invalid page' error and bulk uploads not returning successes even when the data elements are all correct,” CBP said.

“These technical issues are mainly impacting the largest brokers,” CBP said. “Brokers should continue to upload current employees, end dates for terminated employees, and changes to employee information to ensure they have a current employee list reported to CBP” by April 14, it said.

CBP has said it will allow brokers to request extensions of the deadline on an individual basis as long as the requests are submitted by April 14 (see 2304110060). “Such requests should explain the broker’s situation and how much additional time is needed,” CBP said in the CSMS message. “CBP understands that ACE technical issues, including those described above, may necessitate some brokers to request additional time.”