Frontier Customer Complaints Concern Pa. State Senator

Pennsylvania Sen. Gene Yaw (R) supports a regional hearing on a service quality complaint by state consumer and small business advocates (see 2301310016). Pennsylvania Public Utility Commission administrative law judges plan a prehearing conference April 11. About 300 customer complaints to state representatives describe “serious and persistent service problems experienced with Frontier’s telephone and broadband service availability … and raise fundamental safety concerns for the affected customers,” Yaw wrote to the commission Wednesday. “Without access to these basic communication services, these Pennsylvanians have been unable to correspond via phone or computer with family members, physicians, and emergency services, etc. This is not acceptable by any standard.”