CPUC Seeks Public's Thoughts on Telecom Service Quality

The California Public Utilities Commission plans hearings April 18 and May 3 in a rulemaking on changes to service quality reviews, Administrative Law Judge Thomas Glegola ruled Monday in docket R.22-03-016. Wireless and VoIP groups bristled at the possibility of the CPUC applying such rules to their industries (see 2301240058). The ALJ directed telecom companies to help with outreach to customers about the hearings, which start at 2 p.m. and 6 p.m. PDT each day.