W.Va. PSC Returns to Frontier Probe

The West Virginia Public Service Commission reopened a Frontier Communications service quality investigation (docket 18-0291-T-P). “It is evident that Frontier’s copper network quality of service failures continue, particularly in the more rural areas of West Virginia,” the commission said in a Thursday order partly granting a PSC staff petition (see 2210050043). “These are the same issues that the Commission -- and Frontier’s customers -- have had in the past.” The PSC received 1,079 complaints since June 2021 and has heard “Frontier is not taking trouble tickets when a known outage exists.” While surveying two counties that complained, PSC staff “found areas of Frontier’s copper network in disrepair or in need of maintenance,” the commission added. The commission stayed Kanawha and McDowell counties’ individual complaints and made them parties to the general probe.