Ariz., W.Va. Commissioners to Weigh Frontier 911 Remedy Plans

The Arizona Corporation Commission directed staff to create a memo and proposed remedy order on Frontier Communications’ June 11 outage. At the West Virginia Public Service Commission, Frontier agreed to a settlement with 911 officials over outages in that state. Arizona commissioners grilled the company at a livestreamed meeting Tuesday about its response to the gunshot-caused outage, and earlier problems (see 2206280065). After discussing legal options in closed executive session, including a possible order to show cause (OSC), commissioners decided they will vote at their July 12-13 meeting on a proposed remedy order. Chairwoman Lea Marquez Peterson (R) said it would require Frontier to (1) quickly interconnect with the state's Comtech 911 system, (2) provide an emergency response plan, (3) actively pursue state and federal funds for network redundancy and diversity, (4) give a biweekly status update on Frontier’s progress getting funds, (5) identify areas that lack redundancy and diversity and provide a hierarchy of priorities for vulnerable areas and (6) have high-level, senior executives attend emergency town hall meetings in St. Johns, which experienced the June 11 problems. ACC Utilities Director Elijah Abinah said staff is considering July 14 for a St. Johns town hall. Peterson added, “We would like this to include enforcement provisions.” Saint Johns Police Chief Lance Spivey and Assistant Fire Chief Jason Kirk said they would have preferred the commission consider stronger enforcement action in the form of an OSC. The West Virginia PSC posted a Frontier 911 pact Tuesday in four dockets including 22-0274-T-C. Frontier agreed to “review and update its change management policy to assure regular, preventative maintenance routines,” improve network card tracking and inventory management, standardize a process for individualized route diversity education for county 911 officials, give PSC staff the West Virginia part of its FCC 911 reliability certification report and give county 911 directors documents on using Frontier’s rerouting tool, upon request. Before it can take effect, West Virginia commissioners “would have to approve, reject or modify the settlement,” a PSC spokesperson emailed Wednesday.