Hamilton Tells FCC It Made 'Substantial Progress' on Call Takeover Issues

Hamilton Relay told the FCC it made "substantial progress" in resolving call takeover issues for its telecom relay services, per a letter Tuesday in docket 03-123. It resolved "all remaining call takeover issues" for one-line and two-line captioned telephone services, traditional TTY-based telecom relay service, and most web and wireless IP CTS offerings. Hamilton hasn't resolved call takeover issues for one web-based IP CTS service because it "presents unique challenges," it said. The company sought a "brief additional extension" of answer performance requirements for traditional TRS and speech-to-speech relay, citing "severe labor shortages." It also sought a two-month extension on its speed of answer waivers for CTS and IP CTS, noting it anticipates fully implementing automatic speech recognition in "approximately two months."