CR Consumer Survey Finds Overwhelming Right-to-Repair Support

U.S. consumers “overwhelmingly support” the right to repair their own devices or have them repaired by an independent repair shop, a Consumer Reports survey found. CR commissioned the University of Chicago to canvass a nationally representative sample of 2,075 adult consumers Nov. 11 to Dec. 6, finding 84% favoring policies that would require manufacturers to make repair information and parts available to independent repair shops or to product owners, said CR Monday. Asked if they believe consumers have enough choices in picking where to get something repaired, 57% answered no, it said. More than half (53%) said they had replaced a broken product “sooner than they wanted to because they couldn’t find a repair professional they were happy with to fix it,” said CR.