AI Revenue From Virtual Assistants to Top $7.12B in 2022: Gartner

Global AI software revenue is forecast to grow 21.3% next year, exceeding $62.5 billion, reported Gartner Monday. Knowledge management, virtual assistants, autonomous vehicles, digital workplace and crowdsourced data will be the top five “use case categories” for AI software spending in 2022, it said. AI software spending from virtual assistants, the top 2021 category at $6.21 billion, is projected to grow 14.7% next year to $7.12 billion but still come in second to knowledge management, which Gartner sees growing 31.5% to $7.19 billion. Enterprises demonstrate a strong interest in AI, with 48% of chief information officers responding that they have deployed or plan to deploy AI and machine learning technologies within 12 months. While organizations “commonly experiment” with AI, many “struggle to make the technology a part of their standard operations,” it said.