CarPlay, Android Auto Connectivity ‘More Problematic’: JD Power

Connectivity issues with Apple CarPlay or Android Auto are the “top-cited problem for new-vehicle owners,” reported J.D. Power Thursday. Tech companies and automakers “are delivering on consumers’ desires to wirelessly connect smartphones to infotainment systems,” it said. But owners whose vehicles have wireless Apple CarPlay or Android Auto connectivity capability cite more problems (7.1 problems per 100 vehicles) than those whose vehicles do not (4 per 100), it said. “Smartphone mirroring has shown to be a source of problems for several years now but has become more problematic this year with the growing ability to wirelessly connect the feature on a number of vehicles,” said J.D. Power. “Top tech companies and automakers have the ability to generate demand for new or upgraded technologies while troubleshooting current issues as the rollout continues.” Apple and Google didn't comment Friday.