Dish Tops in Pay-TV Customer Satisfaction: JD Power

Consumer expectations of streaming services are rising as more options become available, reported J.D. Power Thursday. The company canvassed nearly 22,000 residential pay-TV customers October-July, finding satisfaction with costs among customers who also have a streaming service was 81 points higher (on a 1,000-point scale) than among those without a streaming service. More than nine in 10 who subscribe to cable and streaming expressed no plans to drop cable in the next 12 months. J.D. Power takes that as “an indication those customers have not found all of what they are looking for outside of the traditional TV landscape -- yet.” Dish Network ranks highest nationally in pay-TV customer satisfaction, followed by AT&T and TPG's DirecTV and Comcast's Xfinity.