Citing Rise in E-Commerce, Canon Updates Counterfeiting Information

Responding to a surge of online shopping, Canon updated its consumer education website, expanding information on commonly counterfeited Canon products and informing consumers about battery recognition technology built into some of its cameras and camcorders, it said Monday. The website urges customers to buy directly from Canon or its authorized dealers and gives a phone number for reporting fraudulent products. It includes updated tips on how to spot counterfeits bearing the Canon logo, plus information on differences between gray market and counterfeit goods. It also informs about service and support companies passing themselves off as authorized Canon repair facilities. Canon didn't respond to questions on projected lost revenue from counterfeiting, citing company policy not to comment on financials.