People Want E-tailers to Handle Supply Chain: Walmart US CEO

Walmart condensed four years of e-commerce evolution into the past year, Walmart U.S. CEO John Furner told a National Retail Federation virtual conference Monday. Retailers said they look to bring customers back to stores, while riding the surge in pandemic-driven e-commerce growth. The public COVID-19 health crisis spurred combining in-store shopping, online shopping and pickup, and delivery to home, Furner said: Walmart wants to be positioned to do “anything a customer needs... at any time.” If consumers are shopping both physically and virtually, they expect goods be “delivered in the way they want it, when they want it,” the executive said. “We have to be able to handle the complexity of the supply chain in the background.”