Verizon Defends EBB Practices, Says Upselling Claims 'Unfounded'

Verizon defended its emergency broadband benefit program offerings, in a letter posted Monday in docket 20-445 at the FCC. Claims that Verizon was selling higher-priced plans to subscribers were "unfounded," the company said (see 2105200058). Verizon said it "significantly expanded" its EBB offerings, and customers can switch back to their existing plan if they contact Verizon "within 14 days of moving to a Mix & Match plan."