COVID-19 Proved Organizations Can ‘Adapt Rapidly’: Smartsheet CEO

“Macro events” of the past year helped “shine a light on the many benefits of the secular shift to the cloud and digital transformation,” said Smartsheet CEO Mark Mader on a quarterly call Tuesday. The company bills itself as a leading cloud-based “dynamic work" platform. When lockdowns began last March, customers went through “an initial adjustment period,” focused mainly on “business continuity and employee safety,” said Mader. They soon seemed "to recognize that this new normal compelled them to think differently about how they operate and which tools they would need to navigate a new reality,” he said. The COVID-19 enterprise response “proved that organizations have the capacity to adapt rapidly to changing conditions, even using change as an opportunity to more deeply connect individuals to their work and their company's missions,” said Mader.