Shoppers Showing Increasing Goodwill Toward Amazon, Survey Finds

Though surveys show U.S. consumers overwhelmingly think it’s important to support small businesses during COVID-19, shoppers are relying on Amazon “more than ever,” reported Convey Tuesday. The delivery experience management company canvassed 1,100 shoppers online, finding 42% say they buy most goods on Amazon, up 83% since the start of the crisis. Nearly half shop frequently at Amazon because they trust their packages will be delivered when promised. Fifty-two percent say Amazon “has a positive impact on the retail industry,” up 14 points. Thirty-six percent say Amazon has a positive impact on the environment.