Industry Backs HRPG’s Robocall Blocking Recommendations

Don't compel voice service providers to adopt FCC Hospital Robocall Protection Group best practices (see 2012140035) because “substantial ongoing efforts on multiple fronts” are ongoing to stop illegal robocalls, Lumen said in docket 21-7: The group’s recommendations on preventing and mitigating robocalls could be applied more broadly. USTelecom backed Lumen’s recommendations and supported the HRPG's report. Promote the transition to IP-to-IP voice interconnection, NCTA said, "especially given that the full potential” of the secure telephone identity revisited and signature-based handling of asserted information using tokens “framework will only be realized when the IP transition is complete." Ribbon Communications, which recently combined with ECI Telecom Group, recommended providers route potential robocalls to a “voice captcha” or indicate a call is “potential spam” so the called party can decide whether to answer. Let hospitals adopt cloud-based mitigation services, “whereby the hospital takes ownership and control over the prevention and mitigation of robocalls and fraud attempts,” Ribbon said.