NANC Should Address Potential 988 Hotline Hurdles, NTCA Says

The North American Numbering Council should establish a working group to "pinpoint the operational hurdles" that may arise with providing location information stemming from a 988 suicide hotline call, NTCA told the FCC Wireline Bureau Monday in docket 18-336 (see 2010190058). NTCA said routing calls to a local crisis center would let callers access local resources and allow mobilization of emergency services. "Ensuring that accurate location information is conveyed with a 988 call, and that such calls are routed properly to the appropriate local crisis center, will involve multiple stakeholders and technological hurdles," NTCA wrote, citing potential issues in remote areas in Alaska and on tribal lands. The group also raised privacy concerns. NANC meets Feb. 4 (see 2012310029).