Problems Rising With Increased Use of Smart Home Devices, Says Parks

A third of smart device owners in U.S. broadband homes stepped up usage of their devices during the COVID-19 pandemic, but challenges are rising with increased market adoption, said Parks Associates analyst Patrice Samuels Tuesday. A growing percentage of smart home device owners now experience multiple problems with their devices each year, led by 46% of smart lock owners, she said. Some 16% report home network problems have disrupted work-from-home activities during COVID-19.