CGB Denies NorthStar, Yodel Petition on TCPA Rules

Prohibitions on the use of artificial or prerecorded voice calling without third-party consent under the Telephone Consumer Protection Act applies to calls made by live agents using soundboard technology, the FCC Consumer and Governmental Affairs Bureau ordered Friday. CGB denied a petition by NorthStar Alarm Services to exclude prerecorded messages played by a live agent and a retroactive waiver from Yodel Technologies for calls made using soundboard technology.