Consumers Prefer Voice Chatbots to Text-Based, Says Report

Voice assistants are more desirable to consumers than other chatbot technologies, said a Friday report from artificial intelligence developer Myplanet. Phone-based voice assistants ranked a 33% comfort "agree rate" vs. 22% with text-based chatbots, said the report. Scheduling bots using voice had a 24% comfort level vs. ones that used text (20%). Female respondents were more comfortable than male respondents with phone-based voice assistants (37% vs. 30%), banking chatbots (22% vs. 15%) and customer service bots (34% vs 21%), it said. People prefer chatbots for simple tasks such as customer service or scheduling, it said, vs. ones dealing with sensitive information, such as health and banking data.