McNerney Presses FCC for More Complete Info on Consumer Complaints During COVID-19

Rep. Jerry McNerney, D-Calif., urged the FCC Thursday to make public all consumer complaints the agency receives involving internet and phone service during the COVID-19 pandemic. McNerney pressed FCC Chairman Ajit Pai during the House Communications Subcommittee’s September oversight hearing (see 2009170068) to commit to posting that information. The FCC posted a “summary of the complaints on its website” Oct. 23, but “the information that has been shared is incomplete,” McNerney said in a letter to Pai. “The American people deserve to know about the specific problems that are arising, whether the problems are being resolved, and how long it is taking to resolve them. Unfortunately, none of this information is publicly posted on your agency’s website.” McNerney wants more complete information by Nov. 13. The FCC didn’t comment.