40% of Organizations to Deploy ‘Anywhere Operations’ Models by 2023: Gartner

The “anywhere operations” model will be a top strategic technology trend for 2021 because it will “enable employees everywhere and manage the deployment of business services across distributed infrastructures,” reported Gartner Monday. “It is more than simply working from home or interacting with customers virtually,” it said. “It also delivers unique value-add experiences across five core areas: collaboration and productivity, secure remote access, cloud and edge infrastructure, quantification of the digital experience and automation to support remote operations.” Gartner estimates 40% of organizations “will have applied anywhere operations to deliver optimized and blended virtual and physical customer and employee experiences” by the end of 2023. Chief information officers are “striving to adapt to changing conditions to compose the future business,” it said. “This requires the organizational plasticity to form and reform dynamically.”