COVID-19 Anxieties Rising, as Is Telehealth, IBM Finds

Americans are increasingly worried about returning to offices amid spikes in COVID-19 cases, and most expect more fall outbreaks, IBM’s monthly consumer attitudes survey found. It canvassed 7,000 respondents in July, finding 84% would prefer working from home indefinitely, at least occasionally, up 3 points from June. More than six in 10 say employers need to communicate clearly what they're doing to sanitize, up from 54% in June. And 58% say employers need strict social distancing protocols, up from 49% in June. Telehealth use is rising, with 40% having participated in a virtual medical visit the past month, up 6 points from June. Half the June respondents planned to keep using telehealth after the pandemic, and 60% expressed those intentions in July. Only 19% said they used telehealth sessions before COVID-19.