Pandemic Means Big E-tailers Getting Bigger, Freight Executive Says

E-commerce experts say COVID-19 boosts e-commerce, often for the big players (see 2007010054). The winners are well-known retail brands Amazon, Target and Walmart that gained new customers who didn’t shop online before the pandemic or had limited experience, said Kaitlyn Glancy, Flexport general manager-Northeast. “The big names are continuing to get bigger.” Electronics are a beneficiary of pandemic stay-at-home trends, said Glancy, citing spending on TVs and gaming devices. Consumers are also upgrading, she said on her freight transportation company's webcast Wednesday. Consumers are responding to “click and collect” options, where they can choose to have products delivered or picked up in store, said Glancy: Some 87% hope, and expect, the model to exist beyond the pandemic.