FTC Got 34,000 Online Shopping Complaints for April-May, Many for Masks

The FTC got more than 34,000 online shopping complaints from consumers in April and May, the agency reported Wednesday. “More than 18,000 of those complaints related to items that were ordered but never delivered,” the FTC said. “The most common item reported not delivered was facemasks, with other reports including sanitizer, toilet paper, thermometers, and gloves as not received.” Reports of unreceived items in May were near double those of December, which is peak holiday shopping season. The agency sent warning letters in June to marketing companies to remove and address online and social media posts claiming their products can treat or prevent COVID-19 (see 2006050059).