Sprint Warns of TRS, IP Relay Wait Times During COVID-19

Wait times for Sprint services like telecom relay services, captioned phone and IP relay calls may increase during periods of high call volume amid COVID-19, said Global Vice President-Sprint Accessibility Mike Ellis Wednesday. Sprint is complying with all Centers for Disease Control and Prevention recommendations and Department of Homeland Security guidelines to ensure employee health and safety, he said. The company hasn't closed any call centers but expects staffing could be affected.