Industry Addressing Confusion on Kari's Law Implementation

Telecom carriers and equipment vendors are addressing confusion over who must comply with Kari's Law rules that were to take effect Monday (see 1802160032). The law requires multi-line telephone systems to give direct access to 911 without the need to dial a prefix. The MLTS must notify a representative, such as the front desk or security, once 911 is dialed. "This is a reminder to building managers and others responsible for multi-line telephone systems that they must adhere to the new requirements," FCC Chairman Ajit Pai said Friday. "There's some confusion for enterprise customers," said Tricia McConnell, Bandwidth 911 product marketing manager. "They're responsible for compliance, but they don't know what compliance means." MLTS managers such as hotels and corporate campuses must ensure someone on site or monitoring operations there knows when a 911 call has been placed, to greet first responders and direct them to where the call originated. In a large complex, building security might also provide preliminary assistance to the caller before first responders arrive, McConnell said. Outbound emergency calls can't be screened by building security before they're sent to 911 operators, however, McConnell said. In the past, some hotels might have screened such calls to protect employees or for fear of misdials, she said, but as of the compliance date, "that's no longer acceptable." As the compliance date approached, carriers "focused on helping their customers provision these MLTS with the direct-dialing and notification capabilities required," emailed Incompas Policy Adviser Chris Shipley. "They are also working with their enterprise and business customers to clearly identify who is responsible for the system's day-to-day management and operation, particularly with larger companies that are interested in exercising greater control." Requirements also apply to government agencies and nonprofits using MLTS, and to cloud-based and VoIP and traditional circuit-based systems, Hogan Lovells blogged Feb. 10: MLTS operating before the compliance deadline don't need to meet the new rules unless they're modified after the compliance date. Most business customers aren't looking to meet only minimum standards, McConnell said. Recent talks about Kari's Law are driving meaningful conversations on how organizations respond in an emergency, she said. Some larger companies may consider coming into compliance sooner than required under the law because "no company wants to be outed on social media for restricting access to 911," McConnell said. There are other E-911 laws in roughly half the states, McConnell said: Bandwidth is pushing for a federal law.