CPUC Keeps Eye on Telecom Service Quality

“Service quality issues remain a high priority” for the California Public Utilities Commission as it closes an investigation into intrastate rural call completion, said a decision cleared Thursday by unanimous consent at commissioners' livestreamed meeting. It said commission staff and others completed tasks from a 2017 decision. Stakeholders should continue raising concerns in proceedings on telecom service quality in emergencies, it said. The CPUC noted it's weighing carriers’ confidentiality claims on a completed study of AT&T and Frontier networks and facilities: “This report gives us additional, in-depth information on service quality issues, and offers a basis for the Commission to consider next steps to address these issues in a more comprehensive and informed way.” Also by consent, the state agency authorized staff to weigh in on an FCC request for comments on information collection due Oct. 3, and an FCC public notice seeking comment by Sept. 30 on an AT&T federal Communications Act Section 214 application in docket 19-238 to discontinue certain services in California and several other states. CPUC members voted 5-0 to extend to Sept. 29, 2020, the statutory deadline in its docket on an interconnection fight between AT&T and Vaya Telecom. That allows for the proceeding’s second phase (see 1909240012) and consideration of a Vaya rehearing request, said Commissioner Liane Randolph.