NYC Sues T-Mobile for Allegedly Violating Consumer Protection Law

New York City Mayor Bill de Blasio and Consumer and Worker Protection Commissioner Lorelei Salas filed a lawsuit in the New York County Supreme Court against T-Mobile for allegedly violating the city’s consumer protection law. T-Mobile “engaged in multiple deceptive practices, including selling used phones as new, enrolling customers in expensive financing plans without their consent, deceiving consumers about its refund policy, overcharging customers and failing to provide customers with legal receipts,” the city alleged. The lawsuit targets T-Mobile, subsidiary MetroPCS NY and more than 50 authorized dealers and corporate stores. T-Mobile takes the allegations seriously and is investigating, a spokesperson said: “What we are seeing alleged here is completely at odds with the integrity of our team and the commitment they have to taking care of our customers.”