Customers Happier With Smart Thermostats, but Energy-Saving Awareness Lags

With overall customer satisfaction for smart thermostats up 12 points from a year ago, the next step is for brands "to find ways to better communicate to their users just how much money they are saving once installed,” said J.D. Power analyst Christina Cooley in a Wednesday report. J.D. Power’s 2019 smart thermostat report said customer satisfaction was up for the third straight year measured by ease of use, ease of installation and setup, reliability, energy efficiency, price paid, effectiveness of heating and cooling, internet connectivity, app usefulness, feature variety and customer service. Lennox ranked first among customers with a satisfaction score of 898 out of 1,000, followed by Carrier (893), Nest (890), Honeywell (889) Emerson Sensei (884) and Ecobee (873). The report, based on responses from 1,179 customers, was fielded June-July.