Crestron Adds System Remote Monitoring, Management Via Domotz Partnership

Crestron is the latest custom channel company to offer remote monitoring and management, with Wednesday's announcement of Domotz as its support partner. Domotz’s solutions will allow Crestron residential systems integrators to remotely monitor customers’ installed systems, while reducing support costs and improving operating efficiency, it said. The ability to diagnose issues “and preemptively resolve them without having to open complicated VPNs or ports or roll trucks, is a game-changer for our residential dealers,” said John Clancy, vice president-residential, Crestron. The Domotz offering also creates new sales opportunities for dealers, he said. With Domotz, dealers will be able to monitor all Crestron and third-party devices on the network in real time; detect and troubleshoot network and IP device problems and then pre-emptively resolve them; power devices on, off or reboot; make programming and configuration changes; and perform network diagnostics, maintenance and upgrades, he said.