FCC Opens TV Rescanning Call Center

The FCC opened an expanded call center to help broadcast TV viewers rescan their sets as channels relocate in the repacking, said a release Monday. The repacking is in its second phase and many stations have moved; eight phases remain and consumers need to rescan each time an outlet moves to receive all channels. Phase 10, the final phase, ends in July 2020. The new center can be reached by calling 888-CALLFCC and pressing “6” to speak to a help desk representative. The center is staffed daily, 8 a.m.-1 a.m. EST, “to enable consumers throughout the country to obtain assistance during evening and weekend hours.” The call center is funded out of the $50 million allocated by Congress for consumer education efforts during the repacking (see 1812280047). The agency has more information on rescanning and the repacking schedule on its TV rescan website.