Sprint Says It's Working to Improve Network Experience for Customers

Sprint is in the midst of an upgrade, adding capacity to improve customers’ experience, a spokesperson emailed us responding to J.D. Power's report (see 1901170041) that Verizon won in six regions for wireless network reliability, with Sprint the last major carrier: “Our largest investment in years is under way to increase coverage, reliability and speed across the country in order to provide an improved network experience for our customers.” Sprint is rolling out “hundreds of thousands of small cells, upgrading existing cell sites,” and deploying LTE Advanced technologies nationwide, she said, saying recent new roaming agreements boosted its LTE coverage footprint by 30 percent. She cited Nielsen figures from a six-month test completed in November saying average download speeds are up 93 percent year over year, and Ookla found Sprint measured fastest for average download speeds in about 100 cities.