Amazon Calls Glitch With Voice Recordings 'Unfortunate Case of Human Error'

A glitch with an Amazon Echo speaker giving a user access to another user's recordings was an "isolated incident," an Amazon spokesman emailed us about a media report a customer in Germany who asked to listen to Alexa recordings of his activities could access others' 1,700 audio files. “This was an unfortunate case of human error and an isolated incident," Amazon said. "We have resolved the issue with the two customers involved and have taken steps to further improve our processes. We were also in touch on a precautionary basis with the relevant regulatory authorities.”