Nest Users Flock to Twitter to Vent Over Wednesday Night App Malfunction

Nest Support acknowledged Wednesday in a tweet reports that its app was unresponsive for a period, leaving Nest Secure alarm and Nest x Yale lock customers “unable to arm/disarm or lock/unlock via the Nest app” and then updated its account to say customers couldn’t load the app at all. Physical controls weren’t affected, Nest said. Customers tweeted frustration that they didn’t have access to cameras, thermostats or locks via the app, with reports coming in from around the U.S., plus the U.K., Germany and Australia. Parents without access to baby monitors were among the most vocal. Nest camera owner Chris Hemphill tweeted: “Please keep updating us -- super frustrating when you use nest as a baby monitor and can’t see your baby!!” Another user wondered whether the video history would be lost. FORTYozSTEAK tweeted: “Let anyone interested in robbing a house tonight know that everyone's security systems are down. I bought these products for security and safety and they should function 24/7.” Although physical controls weren’t affected, customers who used Nest devices to monitor vacation homes were unable to access camera feeds or settings remotely. Chrisgetter said Nest would have heard from more unhappy customers “but your online chat is down as well ... at least it allows me to fill out a survey about my chat experience.” QuadStack needled with a tweet saying he was able to access his Nest system through the Wink app: “Actually works great... cameras and all!" When Nest Support tweeted that the problem had been resolved at 11:28 p.m. EDT, it didn’t give a reason, saying: “The Nest app should now be fully responsive, including being able to arm/disarm Nest Secure and lock/unlock the Nest x Yale Lock.” That apparently didn’t help Joey Jay, who couldn’t get into his house Wednesday night “after having set the locks to Privacy mode that morning as usual for security.” The company didn't respond to questions Thursday.